StepsPoint Community Guidelines
StepsPoint is a shared community for consumers and business owners. We are dedicated to maintaining a welcoming, safe, and helpful environment for everyone.
1. Be Respectful and Constructive
We encourage honest feedback — both praise and critical appraisals. However, critiques must focus on the service, goods, or experience provided, rather than attacking individuals.
Encouraged Behavior
- Respectful tone even when expressing dissatisfaction.
- Giving business owners a chance to resolve problems.
- Recognizing excellent staff and standout hospitality.
Prohibited Behavior
- Personal insults, name-calling, or spiteful remarks.
- Using profanity or abusive epithets in reviews or replies.
- Blackmailing or threatening negative ratings for freebies.
2. Zero-Tolerance Violations
The following behaviors result in immediate content removal and permanent account bans without prior notice:
Hate Speech & Discrimination
Attacking or discriminating against individuals based on race, ethnicity, religion, disability, gender, age, or sexual orientation.
Harassment & Doxxing
Publishing private contact details, home addresses, phone numbers, or encouraging targeted brigading against a business or individual.
Threats of Violence or Coercion
Any threat of physical harm, property damage, extortion, or extortionate demands made to business owners or fellow patrons.
Impersonation & Fraud
Pretending to be someone else, creating fake consumer personas, or running automated bot networks to manipulate rating scores.
3. Moderation & Enforcement Steps
When a community report is submitted, our trust and safety moderation team takes proportionate action:
Warning: Minor infractions may trigger an educational notice and request to edit the content.
Content Quarantine: High-risk or flagged submissions are removed from public visibility pending review.
Account Ban: Repeat offenders or individuals responsible for coordinated fraud or severe harassment are permanently banned from StepsPoint.
Have questions or want to report an issue?
Our support and moderation team is available to assist you 7 days a week.